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General Care & Maintenance
SIERRA Hardwood Flooring is very easily maintained. No wax, no mess. We recommend cleaners made specifically for hardwood flooring and a terry cloth type flooring mop.

First, vacuum or sweep your floor to remove any particles that could scratch your floor.

Second, apply a hardwood floor cleaner directly to a terry cloth type flooring mop.

Third, use a back and forth motion with the mop.

 

Protecting Your Investment

  • Countersink and fill all nail holes.
  • Vacuum or sweep regularly.
  • Remove spills promptly using a clean, dry terry cloth.
  • Use felt protectors under heavy pieces of furniture and chairs.
  • Use protective mats at all exterior entrances.
  • Spiked heels or shoes in need of repair can severely damage your floor.
  • Never wet or damp mop your wood floors; water can cause damage to wood flooring.
  • Maintain 40%-60% relative humidity to reduce the natural expansion and contraction of wood.
  • Never use oil soaps, wax, liquid or other household products to clean your floor.
  • Limit exposure to the sun's UV rays; they can change the color of your floor.
  • Keep animal nails trimmed.
  • Protect your floor when using a dolly for moving furniture or appliances; never slide or roll heavy furniture or appliances across the floor.
  • If your floor becomes scratched or dull, repairs can often be made using repair accessories.

Glossary of Wood Terms

Acclimation A process where seasoned lumber is stored in the area for equalization of moisture content prior to installation. Not required for engineered wood flooring.
Annual Growth Rings The layer of wood growth, including spring and summerwood formed on a tree during a single growing season.
Blemish A defect or anything that mars the appearance of the wood.
Bird's Eye Small circular or elliptical areas resembling bird's eyes on the surface of the wood, formed by indented fibers. Common in sugar maple and used for decorative purposes. Rare in other species.
Blisters or Bubbles Appearance of bubbles on the surface of the finish. Also see squeeze back.
Bow A specific type of warping. Plank or strip has a curvature from end to end, flatwise. Specific types of bowing are horns up (the ends of the strip or plank are pointing upward or sometimes called end lift) and horns down (the ends of the strip or plank are pointing downward.)
Build Up The thick edge of dried urethane on the top of the end of the boards.
Checks A rupture, small splits, or openings running parallel to the grain of wood, caused chiefly by strains during cutting and seasoning. (Same as Face Checking.)
Chipped Grain An area in which pieces of wood have been pulled or chipped away from the surface. Also known as pulled or torn grain.
Cloudy Finish Loss of luster or clarity or a milky appearance of the finish on the surface.
Core The inner portion of an engineered board. All layers between the face and back.
Core Voids A void in an inner ply that runs the full length or width of the board.
Crook A specific type of warping when a slat has a curvature from end to end, edgewise, from a straight line. Also known as banana.
Cross Band In plywood with more than three plies, those veneers immediately beneath the face, having grain direction perpendicular to that of the face. #1 cross band, in flooring with more than three plies, the veneer immediately below the face. #2 cross band, in flooring with more than tree plies, the veneer immediately above the back.
Cross Pull A condition occurring at an end joint with the ends of flooring strips pulled in opposite directions. Gaps that look like a lightning streak.
   
Crowning A specific type of warping when a board assumes the shape of an inverted "U" across the face. Often an illusory condition caused by premature sanding of a cupped floor.
Cup A form of warp, a deviation from flatness across the width of a board.
Cupping A specific type of warping when a board becomes "U" shaped across the face. Can be convex or concave. Caused by moisture change on one side of the floor.
Delamination The separation of layers in an engineered wood board. Usually caused by failure within the adhesive or at the bond between adhesives and veneer.
Distressed A heavy texture in which the floor has been scraped, scratched or gouged to give it a time worn look.
Edge Tear Out Where an amount of wood fibers have been removed from either end of the board on the face.
Eased Edge The chamfered or slightly beveled edge of flooring at a 45° angle. (1mm x 1mm)
   
End Joint The place where two pieces of flooring are joined together end to end.
End Lift This is the opposite of bow. The distortion of the flat surface from end to end is lifting up of the ends of the piece. (The board is not flat: it lifts up on the ends.)
End Matched In wood flooring the ends of individual pieces have a tongue milled on one end and a groove milled on the opposite end, so that when the individual boards are butted together, the tongue of one piece engages the groove of the next piece.
End Tear Out The pulling of wood fibers on the sides of the planks caused by tooling of the tongue and groove.
Engineered Wood Flooring The science of manufacturing a superior laminated hardwood flooring.
Face The surface of flooring having the higher quality that is exposed to view after installation.
Face Checking A rupture, small splits, or openings running parallel to the grain of the wood, caused chiefly by strains during cutting and seasoning of the wood.
Fill A substance used to fill the holes and irregularities in the sanded surface of wood strips to provide a smooth, durable surface, before applying the finish coats. (Primarily used with southern oak.)
Finish Coatings of stain, varnish, lacquer, wax, etc., applied to wood surfaces to protect and enhance their durability or appearance.
Finish Laps & Skips An inconsistent coating of a material.
Fuzzy Grain Rough grain on the face of the board, resulting from absorption of moisture sufficient to expand the wood cells at the immediate surface. The result is a fuzzy feel when touched.
Gloss Shine or sheen of the finish.
Gloss Level The level of the gloss measured by a glossometer. The higher the gloss, the higher the number. (100 would be a mirror, 0 would be black.)
Grain The direction, size, arrangement, and appearance of the wood fibers in wood or veneer.
Growth Rings Increments of growth which appear as figures in the floor. Seen in a cross section of a log as rings around the center of the log. When only one growth ring is formed during a year, it is called an annual growth ring. Viewing the end of a solid board, they appear in bands or layers.
Gum Pockets Well defined openings between rings of annual growth, containing gum and evidence of prior gum accumulations. (Predominant in cherry usually shows up as a dark round or teardrop shape.)
Hardwood General term used to designate lumber or veneer produced from broad-leafed or deciduous trees in contrast to softwood, which is produced from trees which are usually needle bearing and coniferous. The term does not infer hardness in its physical sense.
Heartwood The non-active center of a tree generally distinguishable from the outer portion by its darker color.
Knot Cross section of tree branch or limb with grain usually running at right angles to that of the piece of wood in which it occurs. (The portion of branch or limb that has been surrounded by subsequent growth of the stem.)
Knot Hole Openings produced when a knot drops from the wood in which it was originally embedded.
Light Ends Ends of the board(s) appear to be lighter in color compared to the rest of the board.
Mill Run Unsorted and usually not inspected product that is produced.
Mineral Streak A general term used to describe discoloring of hardwoods. The discoloring ranges from greenish brown to black, and has a high mineral content. (The natural discoloration within the wood.)
Moisture Content The weight of water in the cell walls and cavities of wood expressed as a percentage of the actual dry substance. Normal moisture content would be between 7% and 11%.
Open Grain Wood with large pores.
Orange Peel A pebble surface similar to that of an orange peel.
Out of Square Ends not cut at a precise right angle.
Overwood A flooring condition in which some wood pieces are higher or lower than adjacent pieces, leaving a slightly uneven surface.
Pin Holes Small round holes in wood caused by insects.
Pin Knots A knot less than a 1/4" in diameter and containing a dark center.
Plainsawn Wood Wood that has been sawn from a hardwood log in such a manner that the growth rings form an angle from 0° to 45° with the surface of the board.
Quartersawn Wood sawn from a hardwood log in such a manner so the growth rings form an angle from 45° to 90° with the surface of the board.
Raised Grain 1) A roughened or fuzzy condition on the face of the flooring in which the dense summer wood is raised above the softer spring wood, but not torn or separated. 2) The objectionable roughness of wood caused by the swelling and stiffening of the short broken fibers on the board's surface. Usually caused by absorption of moisture.
Rays Tissue formed in a living tree that radiates from the pith toward the perimeter of a tree across the growth rings. Rays are very distinct in the oak species.
Ray Fleck A part of a ray appearing very distinctly on the face of quatersawn board.
Rift Sawn Lumber in which the annual rings make angles of 30° to 60° with the surface of the board.
Roller Lines Mark made on the board caused by an indentation on a roller from the UV machines.
Sap The water in a tree, including any dissolved nutrients and extractives.
Sapwood The live wood portion of a tree encircling the heartwood. Generally it is lighter in color than the heartwood.
Shake A separation along the grain of wood in which the greater part occurs between the rings of annual growth.
Side Tear Out The pulling of wood fibers on the sides of the planks caused by tooling of the tongue and groove.
Split The separation of wood fibers running parallel to the grain. Usually caused by strain while cutting or seasoning the wood.
Softwood General term used to describe lumber or veneer produced from needle and/or cone bearing trees.
Sound Knots A knot that is solid across its face and fixed in place by growth to retain its place.
Square Edge Tongue and grooved flooring with edges that are not eased or beveled.
Squeeze Back The forming of bubbles or pimples on the surface of the finished wood. It is caused by exposure to excessive heat, grease or other volatile material under the finish, by moisture in the wood or by the too frequent applications of coats. Anything that causes a gas vapor to form under the film may cause a blister. (More noticeable in southern oak.)
Stain Spots Dark drops or spots on the surface of the wood from the stain.
UV Cured Urethane A special type of urethane that is cured by subjecting the polyurethane to a specific dosage of radiation in the form of ultraviolet light.
Veneer A thin sheet of wood, rotary cut sliced, or sawed from a log. Veneer is referred to as a ply when assembled.
Veneer Laps A condition where one piece of veneer in the same ply overlaps another piece.
Warping Any distortion of a piece of wood from its true plane.
White Wood Unstained wood.
Wood Rot Decomposition of the wood.
Worm Holes Holes created by worms burring through the tree.

 

1660 Hwy 155 S ▪ McDonough ▪ Georgia 30253 ▪ local 770.474.9270 toll free 866.557.4377 ▪ fax 770.474.9385
 

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updated: 03.02.2006 est